Privacy Policy

Effective Date: 9th November 2025
Last Updated: 9th November 2025

Overview

At Valesi (“we,” “our,” or “us”), safeguarding your privacy is as essential to us as crafting the elegance we promise in every piece. This Privacy Policy sets out how we collect, use, disclose, and protect your personal information when you interact with our website, place an order, subscribe to our communications, or otherwise engage with our services and community.

By visiting our website, purchasing from us, or using any of our services, you acknowledge that you have read and accepted the terms of this Privacy Policy, which form an integral part of our Terms of Use. If you do not agree with these practices, we recommend that you do not access or use our services.

This Privacy Policy applies exclusively to www.valesi.in (the “Site”) and the services offered. It does not extend to third-party websites or platforms to which we may link, and we are not responsible for the information you share with such parties. We strongly encourage you to review their respective privacy policies before disclosing your information.

Throughout this Policy, references to “you,” “your,” “customer,” or “user” mean any person who accesses, browses, or uses the Site or our services. References to “we,” “our,” “us,” or “Valesi” mean Valesi Private Limited/ www.valesi.in.

Eligibility and Responsibility

By accessing and using the Site, you confirm that you are legally competent to contract under the Indian Contract Act, 1872. This means you are not a minor (under 18 years of age), undischarged insolvent, or otherwise disqualified from entering into binding contracts under applicable law.

If you are a minor or otherwise “incompetent to contract,” you may only use this Site under the supervision and with the consent of your parent or legal guardian. In such cases, your parent or legal guardian shall be deemed to have accepted this Privacy Policy and shall be responsible for your actions in connection with the Site and our services.

Valesi’s responsibility for safeguarding your personal information and for any liabilities arising from your use of this Site shall be strictly limited to the extent permitted under the laws of India. We expressly disclaim any responsibility for misuse of the Site or our services by persons who are not competent to contract and who fail to obtain the consent of a parent or guardian as required above.

Information We Collect and How We Use It

When you interact with Valesi, we gather personal information that allows us to provide our services with efficiency, security, and personalization. The types of data we collect depend on how you choose to engage with us, whether browsing the Site, creating an account, placing an order, or contacting our customer care team. At its core, this information enables us to process your transactions, maintain the integrity of our services, and tailor your experience with the brand.

We collect identity and contact information such as your name, date of birth (where required for verification purposes), email address, mobile number, and login credentials if you create an account. This data is used to recognize you as a customer, verify your identity during transactions, send you essential service-related communications, and maintain a secure account environment. It also allows us to personalize correspondence, whether confirming an order, sending shipping updates, or responding to customer service requests.

We also collect transaction-related information including billing and shipping addresses, payment details such as credit or debit card information, UPI or other digital payment identifiers, and a record of your purchase history, including returns and exchanges. This information is essential for processing payments securely, dispatching your orders to the correct recipient, updating you on delivery status, and managing requests such as refunds or replacements. For Cash on Delivery (COD) orders, we may collect additional verification details such as a valid mobile number or alternative contact information to confirm the order and reduce risks of fraud or misuse. COD orders require us to share limited customer information, such as your name, delivery address, and contact number, with trusted logistics and delivery partners to ensure that payment is collected safely at the time of delivery. 

For Cash on Delivery (COD) orders, we may share limited details such as your name, delivery address, and contact number with our trusted logistics and delivery partners to ensure that your order reaches you safely and that payment is collected at the time of delivery. While these partners are contractually bound to use your information solely for completing delivery and payment services, and to safeguard it in accordance with their obligations, Valesi cannot assume responsibility for their independent acts, omissions, or data practices beyond what is contractually agreed. Information relating to COD transactions may also be retained by us for purposes of auditing, fraud prevention, and compliance, ensuring that Valesi maintains accurate financial and operational records as required under Indian law.

In addition to the information you directly provide, we also collect certain device and usage information automatically when you visit the Site. This may include your IP address, browser type, operating system, time zone, device identifiers, and details of your browsing behaviour, for example, the pages or products you view, the websites that referred you to us, and how you interact with features on the Site. We use this information to improve website performance, enhance navigation, understand user preferences, and ensure the Site functions properly across different devices. Tracking this activity also helps us identify unusual behaviour that may signal fraud or misuse, thereby strengthening the overall security of our platform. While we take all reasonable measures to safeguard this information and keep you informed of relevant updates, you acknowledge that no system is entirely immune from risks, and therefore, we cannot provide a guarantee against all potential breaches or unauthorized access.

To facilitate this, we use cookies, log files, and tracking technologies such as web beacons and pixels. Cookies are small text files stored on your device that help us remember your preferences, keep your shopping cart active, and deliver tailored recommendations. Log files record events on the Site, such as your IP address, session duration, and navigation paths, helping us detect errors and monitor security. Web beacons and pixels allow us to measure the effectiveness of our campaigns and understand how users engage with content. While you may disable cookies in your browser, please note that certain essential functions such as cart memory and checkout may not work as intended without them.

We also collect and store correspondence and communication data. If you contact us via email, customer service portals, or any other medium, we may retain the content of that communication along with any personal identifiers you provide. This information is used to resolve queries, respond to complaints, track service quality, and improve future customer support. Similarly, if you provide feedback, participate in community forums, or engage with Valesi through brand campaigns, that data may be recorded to strengthen our offerings and maintain transparency in customer engagement.

Valesi does not knowingly collect data from individuals under 18 years of age. Children’s data is handled with particular caution: if you are under 18, you should access and use the Site only under the supervision and consent of a parent or legal guardian. If we become aware that we have inadvertently collected personal data from a minor without such consent, we will take immediate steps to delete it. Responsibility for ensuring that minors understand and comply with this Privacy Policy rests with parents and guardians.

In addition to the purposes described above, Valesi also retains certain personal and transactional information to satisfy statutory, contractual, and regulatory obligations. This may include maintaining records for taxation, accounting, and product warranty purposes, as well as preserving order histories for customer service and audit trails. We may disclose personal information when required to do so by law or in response to lawful requests from governmental, regulatory, or enforcement authorities. Such disclosures are limited to the extent necessary to comply with legal process or to protect the rights, property, and safety of Valesi, our customers, or the public. We may also use and retain information to enforce our Terms & Conditions, safeguard our intellectual property, detect and prevent fraudulent activity, and resolve disputes effectively. While we take all reasonable measures to limit such disclosures to what is legally required, you acknowledge that these obligations may, at times, necessitate the use or sharing of your data beyond the primary purposes of order fulfillment and customer care.

Altogether, the information we collect is used for clearly defined purposes: to verify and process your orders, complete payments (including cash transactions upon delivery), arrange shipping, and provide you with accurate updates; to tailor your shopping experience by remembering your preferences and analyzing your usage patterns; to prevent fraud, detect misuse, and safeguard the integrity of the Site; to meet legal and regulatory requirements applicable under Indian law; and to build a trusted relationship with you by ensuring that the services we deliver meet the standards of transparency, security, and care that define Valesi. While we exercise reasonable care in collecting, processing, and safeguarding your information and commit to keeping you informed of material updates, you acknowledge that no guarantee can be made, and certain risks remain beyond our control.

 Who We Share With and How Your Information May Be Disclosed

Valesi does not trade, rent, or sell your personal information to advertisers or unrelated third parties. Any disclosure of your data is strictly limited to trusted partners and service providers who are essential to delivering our products and services with efficiency, security, and quality. These partners are contractually obligated to handle your information responsibly, on a need-to-know basis, and solely for the purposes agreed.

We may share your information in the following circumstances:

Payment Processors – To securely complete your purchase, your payment details are transmitted to verified payment gateways and processors. These providers employ encryption and industry-standard safeguards. 

Logistics and Courier Partners – To fulfil and deliver your orders, we share necessary details such as your name, address, and contact number with shipping partners. For Cash on Delivery (COD) orders, this information enables them to collect payment upon delivery. While these partners are contractually bound to use the information only for dispatch and collection, Valesi cannot guarantee their independent practices beyond what is contractually required.

IT, Hosting, and Analytics Providers – We may share technical and aggregated usage data, such as IP addresses, browser types, operating systems, referral URLs, time spent on the Site, and access timestamps with technology providers who manage our infrastructure, protect against intrusions, and analyze customer behaviour. This helps us improve functionality, tailor services, and strengthen platform security. Aggregate insights, not personally identifiable information, may also be shared with advertisers, sponsors, investors, or strategic partners to demonstrate business performance and support growth.

Professional Advisors and Compliance Partners – Where necessary, we may share limited information with auditors, consultants, or legal advisors for accounting, fraud prevention, dispute resolution, or compliance with tax and corporate law. Such sharing is conducted under confidentiality obligations.

Marketing and Communications – By accepting this Privacy Policy, you consent to receive communications from Valesi, which may include product updates, promotional offers, targeted content, and administrative notices relevant to your use of the Site. If you prefer not to receive marketing communications, you may opt out at any time through your account settings or by using the unsubscribe options provided.

Lawful Requests and Enforcement – We may disclose personal information if required by law, regulatory authorities, or judicial process, or where disclosure is necessary to protect Valesi’s rights, enforce our Terms & Conditions, investigate fraud, protect intellectual property, or prevent misuse of the Site. In cooperation with verified law enforcement or government requests, we may provide information such as your name, contact details, user history, purchase records, and complaint logs. We may also disclose relevant information to intellectual property rights owners under confidentiality obligations if necessary to investigate infringement, piracy, or other unlawful activity.

Limitations and Reasonable Care – While Valesi employs reasonable security practices and procedures, including measures required under the Information Technology Act, 2000 and applicable rules, you acknowledge that no system is entirely immune. Third parties may unlawfully intercept or access transmissions, users may misuse personal information, or we may be compelled to disclose data under applicable law. We will take care to notify you of material disclosures where feasible, but we cannot provide guarantees that your personal information or communications will never be disclosed in ways not otherwise described in this Policy.

Your Rights

At Valesi, we believe you should have control over how your personal data is used. Depending on your interaction with us, you may exercise the following rights:

Corrections and Updates
If you maintain an account on our Site, you may update or correct your personal information directly within your profile. This ensures that your contact details, shipping information, and preferences remain accurate and up to date. For customers who do not hold an account, Valesi does not collect or maintain identifiable data that would allow us to provide such a right.

Marketing Preferences
You may opt out of receiving promotional communications, newsletters, or offers at any time by using the “unsubscribe” link provided in our emails or by contacting us directly. Please note, however, that even if you opt out of marketing, we will continue to send you essential communications related to your orders, deliveries, or account, as required under law.

Deletion of Personal Data
You have the right to request deletion of your personal data from our systems by writing to us at support@valesi.com from your registered email address, along with your registered mobile number for verification. Upon receipt, we will process your request in accordance with our deletion protocols and applicable law. Once your data has been deleted, you will receive a confirmation email from us. Please note that certain information may still be retained where required to complete ongoing transactions, process returns, comply with accounting or taxation obligations, enforce our Terms & Conditions, resolve disputes, or meet other legal obligations.

Withdrawal of Consent
If you have previously provided consent for optional uses of your data, such as marketing or personalization, you may withdraw such consent at any time by contacting us. Withdrawal will not affect the lawfulness of any processing carried out before the request was made.

Cross-Brand or Third-Party Data
If your personal information is shared across multiple brands, affiliates, or third-party service providers within the Valesi platform for the purpose of fulfilling services, a deletion request submitted to Valesi will, where feasible, extend to such associated entities. However, once your information has been shared with independent third parties under their own privacy policies, Valesi cannot guarantee deletion from those systems. We encourage you to review the privacy policies of any third-party service providers you directly engage with.

How to Exercise Your Rights
To exercise any of the above rights, please email us at support@valesi.com with a clear description of your request. For your protection, we may require verification of your identity before processing certain requests. We are committed to responding to all valid inquiries within a reasonable time frame and will notify you once your request has been actioned.

Updates to This Policy

Valesi may update or amend this Privacy Policy from time to time to reflect changes in our practices, services, or to comply with operational, legal, or regulatory requirements. All revisions will be published on our website, with the effective date of the latest version clearly indicated at the top of the Policy.

Where material changes are made, we may also notify you directly, for example, by email, SMS, or by displaying a notice on our Site. Notwithstanding such communications, by continuing to use our services and your existing profile after an update is published, you explicitly consent to and are deemed to have agreed to the revised Privacy Policy.

It remains your responsibility to review this Privacy Policy periodically and stay informed of updates posted on our website.

Disclaimer

Valesi employs reasonable administrative, technical, and physical safeguards to protect your personal information and to minimize the risks of loss, misuse, unauthorized access, disclosure, or alteration. These measures are implemented in line with industry standards and are designed to provide a level of security appropriate to the sensitivity of the data we process.

However, you acknowledge and agree that no system, transmission, or method of electronic storage can be guaranteed to be completely secure. By accessing and using our Site or services, you expressly accept the following:

• The transmission of data over the internet carries inherent risks, and absolute security cannot be guaranteed.
  

• Valesi cannot be held responsible for security breaches, cyberattacks, technical failures, or events beyond our reasonable control.
  

• Responsibility for safeguarding your own account credentials, devices, and network connections lies with you.
  

• While Valesi will always act with reasonable care and diligence in protecting your information, your continued use of our platform signifies your agreement that such use is ultimately at your own discretion and risk.