Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE VALESI WEBSITE.

By accessing or using this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions of Use (“Terms”). If you do not agree to these Terms in full, you must not use this website or our Services.

This website is operated by Valesi. Throughout the Site, the terms “we,” “us,” and “our” refer to Valesi. By offering this website, together with all information, tools, and services available through it, Valesi provides you (“User”) with access to our platform on the condition that you accept and comply with these Terms, our Privacy Policy, and all other notices or policies referenced herein or made available by hyperlink.

By visiting our Site and/or purchasing from us, you engage in our “Service” and agree to be legally bound by these Terms, which apply to all users of the Site, including but not limited to browsers, customers, merchants, vendors, and contributors of content.

Any new features, services, or tools added to the Site will also be subject to these Terms. The most current version of the Terms will always be available on this page. Valesi reserves the right, at its sole discretion, to update, amend, or replace any part of these Terms by posting updates here. It is your responsibility to review this page periodically. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By accessing and using this Site, you confirm that you are legally competent to contract under Indian law. This means you are not a minor (under 18 years of age), not an undischarged insolvent, and not otherwise disqualified from entering into binding contracts.

As already stated in our Privacy Policy under Eligibility and Responsibility:

“If you are a minor or otherwise ‘incompetent to contract,’ you may only use this Site under the supervision and with the consent of your parent or legal guardian. In such cases, your parent or legal guardian shall be deemed to have accepted this Privacy Policy and shall be responsible for your actions in connection with the Site and our services.”

By proceeding to use this Site, you acknowledge and agree that:

• You are solely responsible for ensuring that you meet the eligibility requirements.
  

• If you are using the Site on behalf of another person (such as a minor), you confirm that you have the lawful authority to do so and accept all responsibility for such use.
  

• Valesi’s responsibility for safeguarding your personal information and for any liabilities arising from your use of this Site is strictly limited to the extent permitted under the laws of India.
  

• We expressly disclaim any responsibility for misuse of the Site or our services by persons who are not competent to contract and who fail to obtain the consent of a parent or guardian as required above.
  

Further, by consenting to these Terms and Conditions, you also agree that it is your responsibility to review and familiarise yourself with all other policies applicable to your use of this Site, including our:

• Privacy Policy

• Return and Refund Policy
  

• Shipping & Delivery Policy
  

• Cancellation Policy
  

• Intellectual Property Policy
  
  

We have provided reminders and references to these policies throughout the Site. Your continued use of the Site shall be treated as acceptance of these policies in their entirety.

Section 2 – General Conditions

1. Right to Refuse Service
    Valesi reserves the right to refuse service to any individual, entity, or account, at its sole discretion, for any reason and at any time. This may include, without limitation, suspected misuse of the Site, violation of these Terms, fraudulent activity, abuse of return/refund privileges, or any conduct that may harm Valesi’s reputation, customers, operations, or intellectual property.
   

2. Transmission of Data
   You acknowledge and agree that any content, data, or material you submit to the Site (excluding payment information) may be transmitted unencrypted across various networks and adapted as necessary to meet the technical requirements of connecting devices, systems, or networks. Payment-related information (such as credit or debit card details) will always be encrypted during transfer through secure payment gateways.
   

3. Use of Service and Content
   

1. You agree not to reproduce, duplicate, copy, sell, resell, exploit, or otherwise misuse any portion of the Service, any use of the Service, or any access to the Service without obtaining prior written consent from Valesi.
   

2. The Service may be used only for its intended purposes, namely browsing, purchasing, or engaging with Valesi products. It may not be used for unauthorized commercial activity, reverse engineering, or competitive research.
   

4. Ownership of Content
   All graphics, animations, videos, sound, text, trademarks, service marks, and other content presented on this Site are the exclusive property of [Insert Valesi’s full official legal name] or its licensors. Any use, reproduction, or distribution of such content without express written permission is strictly prohibited and may result in legal action.

 For further details on how our intellectual property is protected and the rules governing its use, please read our Intellectual Property Policy, which forms an integral part of these Terms and Conditions.

5.  Site Updates and Availability

Valesi may, at any time and without prior notice, do any of the following:

• change, update, or discontinue any aspect or feature of the Site (including content, product listings, or hours of availability);
  

• modify or discontinue technical access requirements or supported devices/browsers; and
  

• update, correct, or remove information without any obligation to refresh Site content within a specific timeframe.
  

We may provide notices of material changes (for example, via on-Site banners or email to registered users), but you are responsible for reviewing the Site and these Terms periodically. Your continued access or use of the Site after updates are posted constitutes your acceptance of those changes.

Access to the Site may be suspended or limited from time to time for maintenance, security updates, operational needs, or circumstances beyond our control. We do not guarantee uninterrupted or error-free availability. Accordingly, information on the Site may at times be outdated, incomplete, or subject to correction.

6. Monitoring
    Valesi reserves the right, but not the obligation, to monitor the Site in order to:
   

1. ensure compliance with these Terms and any other applicable policies;

2. protect the integrity, security, and lawful operation of the Site; and

3. satisfy any legal, regulatory, or compliance requirements.
   

7. Headings
    The headings and titles used in this agreement are provided for convenience only. They do not limit, interpret, or otherwise affect the scope or meaning of any provision of these Terms.
   

Section 3 – Accuracy, Completeness, and Timeliness of Information

At Valesi, we aim to present our products, services, and content with care and precision. However, the Site may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other details. We do not warrant that all information will always be accurate, complete, or current, and we are not responsible for decisions made solely on the basis of material presented here.

Some content may include historical information, which is provided strictly for reference. Such information is not current and should not be relied upon as a basis for purchasing or business decisions.

We reserve the right to correct, update, or amend content on the Site at any time without prior notice. While we strive to keep information timely and relevant, we are not obligated to update materials except where necessary to honor ongoing transactions. It is your responsibility to monitor the Site for changes.

Additionally, while we make every effort to display product images, colors, and textures accurately, variations may occur due to display settings, lighting conditions, or natural characteristics of the fabric. These variations shall not be considered defects or misrepresentations.

Section 4 – Modifications to the Service and Prices

Valesi reserves the right to revise product prices, adjust availability, or modify service features at any time, without prior notice. While we strive to maintain consistency across our collections, changes may occur due to factors such as material costs, seasonal variations, demand, or market conditions.

We may also, at our discretion, modify, suspend, or discontinue the Service or any part of it. This may include temporary interruptions for maintenance, upgrades, or improvements, as well as permanent removal of certain products, categories, or features.

You agree that Valesi shall not be liable to you or any third party for any modifications, price revisions, suspensions, or discontinuations of the Service. Your continued use of the Site and purchase of products after such changes constitutes acceptance of them.

Section 5 – Products or Services

Valesi’s products and services are offered exclusively through our online store. At present, we operate solely in the digital space, and purchases can be made only via our official website.

• Limited Quantities & Made-to-Order
  Certain products may be available only in limited quantities and are subject to return or exchange strictly in line with our Return & Refund Policy. For made-to-order pieces, delivery timelines will vary and will be communicated at the time of purchase. Please note that such items may not be eligible for standard return or exchange terms.
  

• Product Display & Variations
   We take care to present our products, including colors, textures, and detailing, as accurately as possible. However, due to variations in screen settings, lighting, or natural fabric characteristics, some differences may occur between the product as displayed and the product received. These differences are natural and shall not be treated as defects.
  

• Sales Limitations
   We reserve the right, though not the obligation, to limit the sale of our products or services to any individual, household, geographic region, or jurisdiction. This right may be exercised on a case-by-case basis.
  

• Changes & Discontinuations
   All product descriptions, details, and prices are subject to change at any time without prior notice. We may also discontinue any product or service at our discretion.
  

• Quality & Expectations
   While we strive to uphold the highest quality standards, we do not warrant that every product, service, or item of information obtained through the Site will meet individual expectations, nor that any errors in the Service will be corrected immediately.
  

Please ensure you have also read our Shipping Policy, Cancellation Policy, and Return & Refund Policy, as they form an integral part of these Terms and apply to all purchases made on our Site.

Section 6 – Accuracy of Billing and Account Information

Valesi reserves the right, at its sole discretion, to accept, refuse, or cancel any order placed with us. This may include, without limitation, limiting or cancelling quantities purchased per person, per household, or per order. Such restrictions may also apply to orders placed under the same customer account, using the same payment method, or linked to the same billing or shipping address.

If your order is modified or cancelled, we will make reasonable efforts to notify you using the contact information provided at the time of purchase, including email, billing address, or phone number.

You agree to provide current, complete, and accurate purchase and account information for all transactions conducted through our store. This includes maintaining up-to-date email addresses, billing details, and payment information to enable us to process your orders efficiently and communicate with you where required.

Failure to provide accurate or updated information may result in delays, the inability to fulfill orders, or cancellation of services.

Section 7 – Optional Tools

From time to time, we may make available access to third-party tools, plug-ins, or functionalities that are completely independent of Valesi. We neither monitor, control, nor influence these tools, and they are provided strictly on an “as is” and “as available” basis without any endorsement.

You expressly acknowledge and agree that:

• Valesi makes no representations, warranties, or guarantees of any kind regarding the operation, reliability, accuracy, performance, safety, legality, or fitness for a particular purpose of such tools.
  

• Your use of any optional third-party tool offered through the Site is entirely at your own choice, discretion, and risk.
  

• Valesi shall not, under any circumstances, be held responsible or liable for any direct, indirect, incidental, or consequential damages, losses, or claims arising out of or in connection with your access to, use of, or reliance upon such tools, including any services, outputs, or content they generate.
  

Any use of these tools may also be governed by the separate terms, conditions, and privacy practices of the relevant third-party provider. It is solely your responsibility to review, understand, and comply with those requirements before using such tools.

By continuing to use the Site and proceeding with these Terms and Conditions, you expressly consent to the availability of such third-party tools on this basis and accept full responsibility for any use you make of them.

Section 8 – Third-Party Links

This Site may include links, redirects, or integrations that take you to third-party websites, applications, or services which are not owned, operated, or controlled by Valesi. These links are provided solely for your convenience and do not imply any form of partnership, endorsement, or recommendation by Valesi.

You acknowledge and agree that:

• Valesi does not monitor, evaluate, or guarantee the accuracy, reliability, legality, security, or quality of any third-party content, products, or services made available through such websites.
  

• Your access to and use of any third-party website is entirely at your own risk.
  

• Before entering into any transaction or sharing personal information on a third-party site, you are solely responsible for reviewing their terms of service, privacy practices, refund or return policies, and data handling procedures, as those will govern your interaction with them.
  

• Valesi shall not be responsible or liable, directly or indirectly, for any loss, damage, claim, or harm of any kind arising from your dealings with third-party websites, their operators, or their service providers.

Section 9 – User Comments, Feedback, and Other Submissions

If you send us creative ideas, suggestions, proposals, feedback, or other materials (collectively, “comments”), you acknowledge and agree that:

• Valesi may, at any time and without limitation, edit, copy, publish, translate, adapt, distribute, or otherwise use such comments in any medium, for any purpose, without restriction.
  

• We are under no obligation to:
  (a) keep comments confidential,
  (b) provide compensation, royalties, or recognition for comments, or
  (c) respond to comments.
  

By submitting comments, you further represent and warrant that:

• Your comments will not infringe upon or violate the rights of any third party, including intellectual property, privacy, publicity, or proprietary rights.
  

• Your comments will not contain unlawful, defamatory, abusive, obscene, harassing, threatening, or otherwise harmful material, nor include viruses, malicious code, or disruptive elements.
  

• You are solely responsible for the originality, accuracy, legality, and appropriateness of the content you submit.
  

Valesi does not endorse and assumes no responsibility or liability for any comments posted by you or by third parties. We reserve the right, in our sole discretion, to remove, refuse, or edit any content that we consider inappropriate, misleading, offensive, or in violation of these Terms.

Section 10 – Personal Information

Any personal information you provide through this Site or in connection with your purchases will be collected, processed, stored, and disclosed strictly in accordance with our Privacy Policy, which forms an integral and binding part of these Terms.

By accessing or using the Site and Services, you:

• acknowledge that you have read, understood, and agreed to the Privacy Policy;
  

• expressly consent to the collection, use, storage, processing, and disclosure of your personal information as outlined in the Privacy Policy; and
  

• accept that such processing may be necessary for the performance of transactions, delivery of services, customer support, compliance with legal obligations, and other legitimate business purposes of Valesi.
  

It is your responsibility to review the Privacy Policy regularly. Your continued use of the Site or Services after any updates to the Privacy Policy shall constitute your binding acceptance of those changes.

Valesi disclaims all responsibility for any misuse of personal information resulting from your failure to safeguard login details, devices, or account access, and shall not be liable for losses arising from unauthorized use caused by your negligence.

Section 11 – Errors, Inaccuracies, and Omissions

From time to time, information on our Site or within the Service may contain typographical errors, inaccuracies, or omissions. These may relate, without limitation, to product descriptions, pricing, promotions, offers, shipping charges, availability, delivery timelines, or other details.

Valesi expressly reserves the right, at any time and without prior notice, to:

• correct any errors, inaccuracies, or omissions;
  

• update, amend, or revise information; and
  

• cancel, refuse, or adjust orders placed where the information provided was incorrect, including after an order has been submitted and confirmed.
  

While we strive to maintain accuracy across all content, you acknowledge and agree that errors may occur, and that Valesi shall not be liable for any reliance placed on inaccurate, outdated, or incomplete information prior to correction.

Your continued use of the Site following the posting of corrections or updates constitutes acceptance of such changes.

Section 12 – Prohibited Uses

You agree to use the Site, Services, and all related content solely for lawful and legitimate purposes and strictly in accordance with these Terms. You are expressly prohibited from engaging in any conduct that, in Valesi’s discretion, may harm the Site, our business, our customers, or third parties. Prohibited uses include, but are not limited to, the following:

1. Unlawful or Unauthorized Activity

• Using the Site to engage in, promote, or facilitate any illegal, fraudulent, or unauthorized activity.

• Violating any applicable local, state, national, or international laws, regulations, or governmental directives.

• Using the Site in ways that could result in civil or criminal liability for you, Valesi, or our partners.
  

2. Intellectual Property Infringement

• Copying, reproducing, distributing, modifying, displaying, or exploiting Valesi’s trademarks, trade dress, logos, product designs, or other protected content without prior written consent.

• Uploading, posting, or distributing materials that infringe upon the intellectual property rights, privacy rights, or publicity rights of Valesi or any third party.

• Please also read our Intellectual Property Policy, which sets out detailed rules and protections governing your use of Valesi’s brand assets and creative content.
  

3. False or Misleading Conduct

• Submitting inaccurate, incomplete, fraudulent, or deceptive information when creating accounts or placing orders.

• Impersonating another individual, business, or entity, misrepresenting your identity, or creating false or duplicate accounts.

• Misrepresenting your affiliation with Valesi or falsely claiming endorsement by us.
  

4. Security Violations

• Uploading or transmitting viruses, worms, malware, spyware, or any harmful code intended to disrupt, damage, or compromise the Site or other users.

• Attempting to probe, scan, or test the vulnerability of the Site, its systems, or its networks without authorization.

• Gaining or attempting to gain unauthorized access to the Site, user accounts, servers, or databases.

• Interfering with or disrupting the security, integrity, availability, or performance of the Site or related systems (including denial-of-service or automated attack activities).
  

5. Abusive or Harmful Behavior

• Harassing, threatening, intimidating, abusing, defaming, stalking, or otherwise harming other users, Valesi staff, or third parties.

• Engaging in discriminatory behavior or hate speech on the basis of gender, sexual orientation, religion, ethnicity, caste, race, age, nationality, disability, or any other protected status.

• Posting, transmitting, or distributing content that is obscene, vulgar, pornographic, violent, offensive, defamatory, or otherwise inappropriate.
  

6. Improper Data Collection and Privacy Violations

• Scraping, crawling, indexing, or mining the Site or its content for any unauthorized purpose.

• Collecting, harvesting, or attempting to obtain personal, confidential, or account information of other users without their consent.

• Using automated bots, scripts, or similar technologies to access, interact with, or manipulate the Site.

• Please also read our Privacy Policy, which governs the collection, use, and protection of personal data and sets the boundaries for how information may be handled.
  

7. Spamming and Misuse of Services

• Sending unsolicited messages, advertising, promotional materials, phishing attempts, or spam through the Site.

• Using the Site for unauthorized commercial solicitation, pyramid schemes, or multi-level marketing.

• Exploiting the Site or Services to divert traffic, promote competitors, or conduct unrelated commercial activities.

Enforcement

Any violation of these Terms may result in, at Valesi’s sole discretion:

• immediate suspension, restriction, or termination of your access to the Site and Services;

• cancellation of any pending orders;

• reporting of unlawful conduct to competent authorities; and/or

• initiation of civil or criminal legal proceedings seeking damages, injunctions, or other remedies available under Indian law.
  

You acknowledge and agree that Valesi’s decision on whether conduct violates these Terms shall be final and binding.

Section 14 – Indemnification

You agree to fully defend, indemnify, and hold harmless Valesi, its affiliates, subsidiaries, officers, directors, employees, agents, contractors, partners, suppliers, licensors, and service providers from and against any and all claims, liabilities, demands, damages, losses, penalties, fines, costs, and expenses (including reasonable legal and professional fees) arising out of or related to:

• Breach of Terms: Your violation or breach of these Terms and Conditions or any other policy incorporated by reference (including but not limited to the Privacy Policy, Intellectual Property Policy, Shipping Policy, Return & Refund Policy, and Cancellation Policy).
  

• Violation of Law: Your contravention of any applicable law, regulation, or legal obligation.
  

• Third-Party Rights: Your infringement, misappropriation, or violation of the rights of another person or entity, including but not limited to intellectual property, privacy, or proprietary rights.
  

• Misuse of Services: Your misuse, abuse, or unauthorized use of the Site, Services, or products offered by Valesi.
  

• User Content: Any content, information, data, or material you submit, upload, post, transmit, or otherwise make available through the Site that causes damage, liability, or loss to Valesi or any third party.
  
  

This indemnification obligation shall apply regardless of whether such claims are direct, indirect, consequential, or incidental, and shall survive your cessation of use of the Site or Services, the termination of these Terms, or the closure of your account.

Section 15 – Severability

If any provision of these Terms, or of any other policy published on the Valesi website (including but not limited to the Privacy Policy, Intellectual Property Policy, Shipping Policy, Return & Refund Policy, and Cancellation Policy), is determined to be invalid, unlawful, or unenforceable under applicable law, such provision shall nevertheless be enforced to the maximum extent permissible. The unenforceable portion shall be deemed severed from these Terms or the relevant policy, without affecting the validity and enforceability of the remaining provisions.

All other provisions of these Terms and our policies shall continue in full force and effect, ensuring that the overall intent and purpose of the agreement between you and Valesi is preserved.

Section 16 – Termination

These Terms shall remain in effect unless and until terminated by either you or Valesi.

• Termination by You: You may terminate these Terms at any time by ceasing all access to and use of the Site and Services. Any outstanding obligations, including payments or liabilities incurred before termination, shall survive and remain enforceable.
  

• Termination by Valesi: Valesi reserves the right, in its sole discretion and without prior notice, to suspend, restrict, or terminate your access to the Site or Services, your account, or any orders placed if we reasonably believe that you have:
  

• violated or failed to comply with these Terms or any other applicable policy (including but not limited to the Privacy Policy, Intellectual Property Policy, Shipping Policy, Return & Refund Policy, or Cancellation Policy);

• engaged in unlawful, fraudulent, abusive, or harmful activity;

• misused our platform, products, or intellectual property; or

• acted in a manner harmful to Valesi, its affiliates, customers, or partners.
  

• Survival of Obligations: Termination by Valesi does not release you from responsibility for:
  

• any amounts owed,

• obligations incurred, or

• liabilities arising prior to the termination date.
  

• Post-Termination Rights: Valesi reserves the right to pursue any and all remedies available under applicable law, including claims for damages, injunctive relief, and recovery of costs, for breaches or violations that occurred prior to termination.
  

• Effect of Termination: Upon termination, your right to access and use the Site and Services shall immediately cease, and any licenses or permissions granted under these Terms shall automatically terminate.
  

• Termination Without Prejudice: Any suspension or termination of your access to the Site or Services shall be without prejudice to Valesi’s rights, claims, or remedies under these Terms, law, or equity. The exercise of the right to terminate does not limit or exclude Valesi’s ability to enforce any other legal or contractual rights available to it.

Section 17 – Entire Agreement

These Terms, together with all additional policies, notices, disclaimers, and agreements expressly referenced or made available on the Site (including, without limitation, our Privacy Policy, Intellectual Property Policy, Shipping Policy, Cancellation Policy, and Return & Refund Policy), constitute the entire agreement and understanding between you and Valesi with respect to your access to and use of the Site and Services.

This agreement supersedes and replaces any prior or contemporaneous communications, proposals, negotiations, undertakings, or agreements, whether written, oral, or electronic, between you and Valesi relating to the same subject matter.

No failure, delay, or omission by Valesi to exercise or enforce any right, remedy, or provision under these Terms shall operate as a waiver of such right, remedy, or provision. Any waiver must be expressly made in writing and signed by an authorized representative of Valesi to be valid.

The headings and section titles used in these Terms are provided for convenience only and shall not affect their interpretation or enforceability.

SECTION 18 – GOVERNING LAW

These Terms, along with any disputes, claims, or controversies arising out of or relating to your use of the Site, the Services, or any purchase made through Valesi, shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

You agree that any such disputes will fall under the exclusive jurisdiction of the courts located in Delhi, India, and you expressly consent to the personal jurisdiction of such courts for the resolution of any matters connected to these Terms.

SECTION 19 – CONTACT INFORMATION

If you have any questions, concerns, or requests regarding these Terms, please reach out to us at:

Email: info@valesi.com

We will review all genuine queries and aim to provide a timely response.